At IPTV.com.co, customer satisfaction is our priority. Due to the nature of digital products and services, we strive to be as transparent and fair as possible with our return and refund processes.
1. Free Trial Period
We offer a 24-hour free trial for all new users to test our IPTV service. If you’re not satisfied within the trial period, simply let us know, and we will cancel the subscription at no cost to you.
2. Refunds
As we provide digital services (access to streaming content), we do not offer refunds after the 24-hour free trial has ended. Once a subscription has been activated, it is non-refundable due to the instant delivery of the product.
However, if there are technical issues or if you experience service interruptions, we will assist you to resolve the issue or provide a replacement service.
3. Subscription Cancellations
If you wish to cancel your subscription after the free trial or during your subscription period, please contact us via:
- Email: contact@iptv.com.co
- WhatsApp: +44 7376 262789
We will cancel your subscription for the upcoming billing cycle but will not provide a refund for any prior payments.
4. Defective Services
If you experience issues with your IPTV service (e.g., non-accessible channels or technical problems), contact our support team for troubleshooting. If we’re unable to resolve the issue, we will extend your subscription or provide an alternative solution.
5. How to Request a Cancellation or Support
- Email: Please email us at contact@iptv.com.co with your order details or issue description.
- WhatsApp: You can also reach us on WhatsApp at +44 7376 262789 for fast support.
6. Service Limitations
Refunds or cancellations may not apply if the issues are caused by:
- User error (e.g., incorrect login details).
- Changes to third-party services (e.g., channel availability).
- External factors beyond our control (e.g., internet provider issues).